My most recent role at a tech company, however, was the one that launched me on this journey into the world of Product Design. During my two years there, I had the chance to work closely with developers, product managers, quality assurance teams, and client teams within an Agile environment, resulting in smoother sprints and higher quality features. Furthermore, I developed initiatives, team processes, and rituals that not only enhanced the product development and software delivery operations, but also strengthened the team bond. I firmly believe in the power of communication and collaboration - two heads really are better than one - and that approaching any problem with an open mind and enthusiasm leads to endless possibilities and phenomenal solutions.  This is why I am a Product Designer. Including the user in the design process and focusing on their pain points and needs changes the perspective in our minds, shifting the attention towards the actual experience and journey that the user takes in order to achieve their goal within our designed solution. I really appreciate this because although it may take longer to run the research, analyze data, create storyboards and user journeys for the personas, and conduct usability testing, it almost always guarantees that the end result will be evergreen, and an enjoyable experience for the user every time. I call that a win-win for both the user and the business. And for myself, of course.